What time is check-in and check-out at Mercure Queenstown Resort?
Check-in is from 14:00 and check-out is by 11:00.
75 photos
MERCURE QUEENSTOWN RESORT, Queenstown
81 USD
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Key details
About the Hotel
Sainsbury Road, Queenstown, 9197,
- Next to Lake Wakatipu
Very good
7.9
8.7
3.2
4.0
Rooms with Scenic Views
Mercure Queenstown Resort is 5 km from Queenstown. Rooms offer views of Lake Wakatipu and The Remarkables mountain range from the LED TV with satellite channels. Each room includes tea/coffee making facilities, an in-room safe, and a refrigerator. Amenities include ironing facilities, heating, air conditioning, a terrace, a trouser press, soundproofed rooms, garden furniture, a sink, free toiletries, an AM/FM alarm clock, and carpeted floors. Some rooms overlook the garden recreation area and include a shower over a bathtub. A minibar is available upon request.
Dining with Panoramic Views
South Eatery Restaurant features local produce and wines with an atrium and panoramic views. Rises Restaurant serves an English and continental buffet breakfast each morning, with sunrise views over the Remarkables. South Eatery Restaurant offers à la carte meals in the evenings. The Lounge Bar serves cocktails, beverages, and snacks with an open fireplace.
Leisure and Activities
The hotel offers recreational facilities, including a hot tub, fitness center, sauna, and outdoor pool. Additional leisure activities include two tennis courts and a fully equipped gym. Onsen Hot Pools and Coronet Peak Ski Area are nearby. The hotel also caters to groups with themed dinners, pool parties, and team-building activities in conference rooms, restaurants, or outdoor areas.
Overlooking Lake Wakatipu
Mercure Queenstown Resort is located on a vantage point overlooking the Remarkables Mountains and Lake Wakatipu, 5 km from Queenstown. Landmarks nearby include Central Art Gallery Queenstown-Julia Milley (2 km), Southern Lakes Heliski (2 km), Moa Statue (2 km), Artbay Gallery (2 km), St Peter's Anglican Church (2 km), Queenstown Garden (2 km), Queenstown Mall (2 km), and Vesta Design (2 km).
Hotel Services
The hotel offers complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. Conference facilities measure 3272 square feet. Safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit. The South Eatery Restaurant is one of the hotel's 2 restaurants.
“In my opinion, this resort distinguishes itself with stunning views over Queenstown and Lake Wakatipu. The spacious rooms and breakfast get high marks, and leisure facilities like the pool and spa add to the appeal. While the hillside location requires consideration, the overall experience suggests a comfortable and scenic stay.”
Choose your room type
Mercure Queenstown Resort — double rooms, family rooms, and suites. Breakfast options and free cancellation available on selected rates
- Standard Lake View Room Two Queen Beds2 persons26 sq. feet2 King Size BedsAir conditioningHeatingroom details
- Superior Lake View Room Two Queen Beds2 persons29 sq. feet2 King Size BedsAir conditioningHeatingroom details
- Standard Garden View Room King Bed2 persons23 sq. feet1 King-size bedAir conditioningBathtubroom details
Show all rooms
Hotel Price Calendar
Check availability and prices for your dates
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Check-in/ Check-out
Facilities
What's included at Mercure Queenstown Resort — facilities and services available during your stay
General
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Ski storage
- Lift
- Coffee shop
- Vending machines
- Fireplace
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Diving
- Snorkelling
- Canoeing
- Skiing
- Hiking
- Cycling
- Bowling
- Mini golf
Services
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Picnic area/ Tables
- Packed lunches
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Children's buffet
- Children's pool
Spa & Leisure
- Outdoor swimming pool
- Sun loungers
- Sun terrace
- Garden area
- Leisure/ TV room
- Spa lounge
- Sauna
- Steam room
- Jacuzzi
Room features
- Air conditioning
- Heating
- Soundproofed rooms
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
- Sink
Media
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Room decor
- Carpeted floor
Show more
Dining Onsite
Mercure Queenstown Resort presents a delightful dining experience with two distinct venues offering international flavors in a family-friendly setting. From the hearty alpine breakfasts to sophisticated evening meals, every meal is infused with warmth and authenticity, ensuring a memorable culinary journey amidst stunning surroundings.
Rises
Buffet breakfast with international influences
Ambiance
Relaxing and welcoming atmosphere with an alpine theme
Key Offerings
A hearty alpine buffet breakfast featuring a variety of dishes to start the day right.
Reservation
Not needed
Daily from 06:30 - 10:00
South Eatery
A la carte international dining with local wines
Ambiance
Modern and family-friendly, ideal for both casual meals and special occasions
Key Offerings
Dine on an exquisite menu highlighting Central Otago wines and fresh produce in a relaxed setting.
Reservation
Recommended
Daily from 18:00 - 22:00
Lounge Bar
Casual bar snacks and cocktails
Ambiance
Cozy alpine-themed lounge with an open fireplace, perfect for unwinding
Key Offerings
Enjoy a selection of cocktails and light snacks in a relaxing environment.
Reservation
Not needed
Hours vary.
Mercure Queenstown Resort Location
Sainsbury Road, Queenstown, 9197,
Map view
City landmarks
Cable Car
Skyline Queenstown
1.5 mi
Garden
Queenstown Garden
1.3 mi
Zoo
Kiwi and Birdlife Park
1.5 mi
Landmark
Lake Wakatipu
1.3 mi
Square
Queenstown Mall
1.3 mi
Landmark
William Gilbert Rees Statue
1.1 mi
Landmark
Moa Statue
1.2 mi
Landmark
Skyline Gondola and Luge
1.4 mi
Theme Park
Fear Factory Queenstown
1.2 mi
Landmark
G Force Paragliding
1.5 mi
Gallery
Central Art Gallery Queenstown-Julia Milley
1.0 mi
Theme Park
Shotover Canyon Swing
1.3 mi
Landmark
Flyboard Queenstown
2700 ft
Landmark
Southern Lakes Heliski
1.4 mi
Landmark
Richard Cogar Bryant
2600 ft
Gallery
Artbay Gallery
1.1 mi
Landmark
Lookout for Cecil Peak & Double Cone
3000 ft
Landmark
AJ Hackett Bungy
1.3 mi
Gallery
Silver Fern Gallery
1.2 mi
Public Building
Queenstown Lakes District Council
1.1 mi
Church
St Peter's Anglican Church
1.5 mi
Gallery
Ivan Clarke Gallery
1.4 mi
Landmark
Vesta Design
1.4 mi
Landmark
Hetties Rock & Crystal Shop
1.3 mi
Landmark
Old power house
4000 ft
Cemetery
Queenstown Cemetery
1.5 mi
Landmark
Queenstown Underwater Observatory
1.3 mi
Landmark
Gilly's Point
1.3 mi
Landmark
Luge Queenstown
2.2 mi
Restaurants
South Eatery
300 ft
Sainsbury Road Fernhill Private Bag 50071
Rises
400 ft
21 Sainsbury Road
VKnow
2900 ft
155 Fernhill Rd
Getting around
Book early and pay less
See available rates for your dates
Property information and rules
Check-in
from 14:00-23:59
Check-out
until 11 am
Guest Parking
Private parking is possible on site at true.
Internet
Wireless internet is available in public areas for free.
Breakfast
A full breakfast is served at the price of NZD 32 per person per day.
Pets
Pets are not allowed.
Languages
English, German, French, Spanish, Italian, Portuguese, Japanese, Korean, Hindi
Number of floors:
8
Number of rooms:
148
Guest Reviews and Ratings
What guests said after staying at Mercure Queenstown Resort
Show moreShow less
Pros
Great views
Comfortable bed
Helpful staff
Cons
Dated bathroom
Guest reviewsbased on 625 reviews
Doug from Australia
Couple
Standard Garden View Room King Bed
2 nights in November 2025
|
Reviewed: December 28, 2025
8.7/10
solid stay with a couple of hiccups
comfortable bed smooth process o u t d a t e d h o t e l
the size of my room was generous with a comfortable bed (perfect for a good night's sleep). i appreciated that the check-in process was smooth and efficient. there was also a still and sparkling water station at the bar, a nice touch, i think.
i noticed the hotel is a bit outdated and could use some upgrades. also, they have started charging $15 for on-site parking, but you can park on the street for free if you are lucky to find a spot, i guess.
Location
9/10
the hotel is within easy walking distance of the lakeside facilities. you will also find ample parking available both in the parking lot and on the road. the markets are close by too.
Rooms
8/10
rooms are a good size and kept clean daily. beds are comfortable (i liked it!). standard amenities such as slippers, tea, and coffee are included in the room. the hotel also has a garden view.
Service
9/10
the staff members i encountered were friendly and helpful. i noticed there is a 24-hour front desk. the staff were attentive at the bar. the breakfast service was good, dishes were topped up frequently.
0 Helpful
|
Theodore from United States
Couple
superior lake view room king bed
3 nights in June 2025
|
Reviewed: July 13, 2025
7/10
true
magnificent view king size bed sitting area dated room bathroom mould shower safety
the room had a magnificent view. the king size bed was comfortable. there was a little sitting area to enjoy the view.
the rooms are dated. i noticed mould in the bathroom. stepping into the shower over the edge of the bath felt dangerous.
0 Helpful
Show more reviews
FAQs
About Mercure Queenstown Resort
How far is Mercure Queenstown Resort from Queenstown Airport?
The hotel is 15 km from Queenstown Airport, approximately a 15-minute drive.
Are there any dining options available at Mercure Queenstown Resort?
The hotel features two restaurants, Rises Restaurant offering breakfast and South Eatery Restaurant serving à la carte meals in the evening.
What recreational facilities are available at Mercure Queenstown Resort?
Guests can enjoy a seasonal outdoor pool, spa pools, a fitness center, and two tennis courts.
Is parking available at Mercure Queenstown Resort?
The hotel offers private parking on-site for 15 NZD per day, subject to availability.
What amenities are included in the rooms at Mercure Queenstown Resort?
Rooms include views of the gardens or Lake Wakatipu, air conditioning, an LED satellite TV, tea/coffee making facilities, and a refrigerator.
What languages do the staff speak at Mercure Queenstown Resort?
Staff at the hotel primarily speak English.
Is breakfast available at Mercure Queenstown Resort?
An English and continental buffet breakfast is served each morning in Rises Restaurant for an additional charge of 32 NZD.
What safety features are in place at Mercure Queenstown Resort?
Safety features include smoke detectors, a carbon monoxide detector, fire extinguishers, a security system, and a first aid kit.
How far is Mercure Queenstown Resort from the city center?
The hotel is 3 km from Queenstown's city center.
Does Mercure Queenstown Resort have any special requirements or features for children?
The hotel offers a children's pool, cots, and babysitting/child services.
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